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Scrapbooks.com Shopping FAQs
Table of Contents
- What
is the Scrapbooks.com Return Policy?
- Do
you have a catalog?
- Is
your website secure?
- How
much will I be charged for shipping?
- Do
you ship to international destinations?
- How
do I place an order?
- What
do I do if I'm having trouble placing my order?
- How
will I know that my order has been received?
- When
should I expect to receive my order?
- How
can I find the status of my order?
- What
do I do if I need to make an adjustment to my order?
- What
happens if an item in my order is found to be out of stock?
- What
are the different payment options available to me?
- Do
you accept PayPal payments?
- How
can I obtain coupon codes?
- Can
I use more than one coupon for an order?
- How
can I contact Scrapbooks.com?
- Do
you sell to wholesale accounts?
- I
received my order, but a product doesn't operate correctly. What can I do?
-
I ordered an E-Book (E-Cut, E-Complete, E-Complete
Storybook, Font, or E-Alphabet) but it wasn't in my package when it arrived?
Where is it?
- I
purchased and downloaded an E-Book and it just wasn't what I was looking for.
Can I get a refund?
- My
computer crashed during download and I don't know what to do. Help!
- How
do I access my downloadable products after checkout?
We have a generous
60-day, no questions asked, 100% Money Back
Guarantee. If you decide you do not want the products you ordered,
you may return them, undamaged and unopened, within 60 days of the
date we shipped them, and we will refund you the value of the products. We
encourage our customers to inspect the contents of their package(s) as soon
as their order arrives to ensure that they have plenty of time to take advantage
of the refund policy. Scrapbooks.com is unable to issue refunds after the
60-day-period has elapsed.
To qualify for the refund,
product(s) must arrive at our warehouse within 60 days of the original
shipment and in the same condition in which it was shipped - unopened, unused,
and undamaged merchandise. Please repack the products carefully for the
return trip to avoid damage in transit. If the product arrives damaged, we
will assume the product was damaged prior to being shipped. Products that have
be opened, used, or damaged will not be accepted for return and will be returned
to the customer at the customer's expense. If you believe there will be a
problem with the product reaching us within the 60-day return period, please
contact our customer service department and they will work with you to make
special arrangements.
For customers' protection,
we maintain meticulous quality control on products shipped out of the Scrapbooks.com
warehouse. On rare occasions, a customer will inform us that they open a product
packaged by the manufacturer that has some damage unseen in our product inspection.
The manufacturer should replace this for you. If the manufacturer information
is not available on the packaging itself, please contact us and we will provide
you with instructions for contacting the manufacturer for a replacement product.
If you have to return product to us due to a packing error on our part, we
will, of course, refund your return shipping costs. Please note that the original
shipping charge is nonrefundable.
If you are planning on returning an order please contact
us here or call 1-800-SCRAPBOOKS to request a return authorization number.
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We no longer offer
a catalog - our website officially serves that capacity and is a "virtual"
catalog. Please do not submit mail orders from previous catalogs. All our scrapbook
supplies are now found in the online
store and include images, prices, and product descriptions. Everything you
need to know is on the website.
Scrapbooks.com
deploys industry-standard SSL encryption. This encryption ensures the protection
and privacy of each and every customer transaction. When you enter and submit
your credit card information to Scrapbooks.com it is transmitted to us in an
encrypted or scrambled format that is 100% secure and completely safe from interception.
For more information, please visit our security
and privacy guarantee.
Shipping charges
are calculated based on the weight of your package (including box weight), your
requested shipping speed, and the distance the package travels. Our shipping
fees are not calculated based on the value or quantity of the items in your
order. A modest handling charge is normally applied to international packages
and is reflected in the shipping charge. We do not charge any handling fees
on domestically shipped packages (US or APO/FPO addresses). If you would like
to know how much your shipping charge will be, simply place the item(s) in your
shopping cart, then enter your shipping address and press the "Continue"
button. Your shipping charges will be calculated for you before you are required
to enter any billing information.
For more information on shipping rates, destinations, and options, please see
our shipping
info page.
Yes, Scrapbooks.com ships to many international destinations. Currently, Scrapbooks.com
ships to Australia, Austria, Belgium, Denmark, Finland, France, Germany, Iceland,
Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden,
Switzerland, United Kingdom (Any State) and select others. We also ship to
each of the 50 United States, as well as US territories and military PO boxes.
If we do not currently ship to your country and you are interested in purchasing
from our store, please contact our customer service team here
and suggest your country. When we hear from enough people in a given country,
we will begin looking at shipping to that country.
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- Ordering from Scrapbooks.com
is simple.
- First, locate the page
of the item you would like to purchase, then click the order button on
that item's page. The item will then be placed into your online shopping cart.
If you would like to purchase additional items, click the "Keep Shopping"
button located below the shopping cart.
-
- You will see that the
quantity of each item in your shopping cart defaults to one. If you wish to
order two or more of any item in your cart, just change the quantity in the
quantity field to reflect the amount you wish to order. After you have selected
your desired quantities, simply click the "Update Quantities" button
located below the shopping cart.
-
- You are now ready to
check out. Click on the "Check Out" button located below the shopping
cart. At this time, you will be viewing our secure on-line ordering form.
The order form is broken down as follows:
- Page One
- Review your order
to ensure it is accurate
- If you have a
coupon code, enter it here. Be sure to enter in the coupon code exactly
as issued. Otherwise, the computer may not accept the code. Only one
coupon may be used per order
- Enter the shipping
address for where you would like the package to be sent
- Select the appropriate
shipping method
- Click "Continue"
Page Two
- Enter your billing
address (if it differs from your shipping address). If your billing
and shipping address are the same, select "Use Shipping Address"
- Enter your e-mail
address. We will send a verifications e-mail to the address you provide
once your order has been received. We will also send you a notice
when the package has shipped along with package tracking information
(tracking is only for domestic orders)
- At this point,
please provide any comments you'd wish us to see, including special
instructions, in the comment box
- Select your preferred
payment method and provide payment information
- Confirm your
order. If the information is correct, click "Send Order."
If you need to adjustments or corrections, click on the relevant "edit"
button. You can change any piece of information provided that your
order has not been submitted
- Click "Place
Order" to submit your order
Page Three
- The last screen
confirms your order and gives you your order number. Please print this
page for your records. If you do not get a confirmation page, please
contact
us to confirm that your order was received and processed.
- We do everything we can
to ensure that shopping at Scrapbooks.com is simple and pleasant. However,
sometimes computers conspire against simplicity and pleasure! If you are having
an unpleasant shopping experience, please do not hesitate to call. We are
here to serve you. Contact us online here,
24-hours-a-day, or by telephone at 1-800-SCRAPBOOKS 8:30 AM - 5:00 PM PST
M-F.
-
- The most common order-related
questions we get have to do with using more than one coupon in an order. Please
note that only one coupon may be used in each order. If you put two coupon
codes into the coupon section of the online order form, neither coupon will
work.
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You should receive a confirmation
e-mail from Scrapbooks.com within minutes of placing your order. If you have
not received it within 24 hours, please contact us here
for assistance.
AOL USERS, please be aware
that AOL’s automatic SPAM filters have been intercepting all forms of
e-mail from the Scrapbooks.com store and putting the SPAM folder to be deleted.
These include, but are not limited to, order confirmation e-mails and shipping
e-mails (which contain tracking numbers for packages). If you do not receive
an order confirmation e-mail, please first check your AOL SPAM folder before
contacting customer service.
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At the time you place
your order we do everything possible to quickly process, pack, and ship your
order. Currently, we ship "standard shipping" orders within 1-3
business days. From our warehouse in Mesa, Arizona there will be additional
shipment days until your package arrives. We know you are anxious to get your
orders and scrap, so we strive to get your order to you quickly.
Orders that are placed with RUSH or QUICK shipping options are shipped on
the same day they are placed, provided that the order is submitted before
12PM MST. If the order is not submitted before 12PM MST, it will ship the
next business day.
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A
few hours after your ships to you, we send you an order status e-mail which
notifies you that your package has shipping. This e-mail will contain order
tracking numbers for packages shipped domestically. This will permit you to
track your package while it is in transit. If, at any time, you need information
concerning the status of your order, you are able to can access your order info
from our
order status page.
If you need additional assistance, please contact
us here or call 1-800-SCRAPBOOKS (1-800-727-2726) 8:30 AM-5:00 PM PST M-F.
In order for us to serve you best please have your order number at hand.
Our
customer service representatives ensure that each customer inquiry receives
a timely response.
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If you need to make changes
to your order, and it has not yet shipped to you, our customer service department
will be able to help you.
Our customer service
staff is available M-F 9:00 AM - 5:00 PM PST at 1-800-SCRAPBOOKS. After
hours, please contact us here.
We make every effort to
accommodate our customers' requests. If you would like to add to your order,
please be aware that these additions may lengthen the order processing time.
For this reason, we encourage customers who are interested in adding more
than one or two items to place a separate order.
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Scrapbooks.com
operates on a real-time inventory system, so you know if an item is in stock
at the time your order it. Unfortunately, sometimes human beings either miscount
items before they're entered into the system or miskey the numbers into the
system. If that occurs, and it occasionally does, an item we show as "in
stock" will not actually be on the shelf when we go to pick it for you.
If an item you ordered is found to be out of stock, we will deduct the amount
of the out-of-stock-item from your order total and adjust your shipping charge
to a lower rate, if applicable.
We
understand that there may be occasions in which you are not able to use particular supplies
unless your receive your entire order. In these cases we ask that you to make
this known in the "Comment Section" of the order you submit. We will
then know to contact you if one or more items in your order are unavailable.
We
do not accept backorders at this time.
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At
this time, credit cards and PayPal are our only payment methods. The credit
cards we accept are MasterCard, Visa, American Express and Discover.
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Yes.
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There
are several ways to obtain Scrapbooks.com coupon codes. From time to time, Scrapbooks.com
will run coupon promotions offering discounts on orders placed. These promotions
are mentioned in our newsletters, so please sign up for them today! From time-to-time
we'll also send coupon-bearing e-mail to our previous customers. We also sometimes
run promotions in the check out cart, so if you have added products to your
cart and go to check out, you'll see these specials. Occasionally, we will ship
coupons for future orders in your package. There is also a special area on the
site where we run promotions. So there are lots of ways to find Scrapbooks.com
coupon codes.
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We
accept one coupon per order. If two or more coupons are entered into the online
order form's coupon section, then neither coupon will be accepted by the system.
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You
can contact us by mail, phone or online:
SCRAPBOOKS.COM
116
N. Lindsay Rd, Suite 3
Mesa,
Arizona 85213
1-800-SCRAPBOOKS
Online
Form
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Scrapbooks.com
no longer sells to wholesale accounts. Scrapbooks.com is a retailer and does
not offer wholesale pricing. We do offer discounts on some bulk purchases,
but you must contact Customer Service here
with your requests to see if this would be available for your particular purchase.
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If
your product arrives safely, but has a manufacturing defect, please contact
our Customer Service team . The manufacturer will have to be contacted to
replace the item, and our team can either give you the contact information or
contact them for you, depending on what the particular manufacturer's instructions
are for such occurrences. For detailed inquiries you can see our Return
Policy.
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An
Electronic Book (E-Book) is a downloadable product, and not something that
will be shipped to you. If you need help downloading, please see the Downloadable
Product Instructions.
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We
want you to be happy with your purchase, and will refund your money if you
are not satisfied with the purchase. Please be aware that you must contact
us within 60 days of your purchase to receive the refund. After that
time, we no longer have access to your credit card information and will not
be able to honor the request.
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Please see the FAQ below for instructions
on accessing downloadable files after checkout.
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Downloadable Instructions:
To
access your E-Cut or E-Book, please follow these steps:
- Locate
to the confirmation e-mail you received from Scrapbooks.com when you placed
your order.
- At
the bottom of the confirmation e-mail there will be a link that says "You
can always find out the current status of your order by going to…"
Left-click on that link. You will then be taken to the order confirmation
page of our order processor.
- On
your order confirmation page, after the listing of each downloadable product,
you will see a red rectangle labeled "Download Now." Left-click
on the rectangle. This will take you to a page that will ask for your credit
card number to verify that you are authorized to download the items. You
will not be charged for anything; this is for verification.
- After
you have entered your credit card information, you will see the order confirmation
page of the order processor again. This time, right-click on the red "Download
Now" rectangle and a menu will display.
- On
the menu, select the option that says "Save Target As." Select
the location on your hard drive where you want to save the downloadable
product. Make sure to note the location where you are saving the file, so
that you easily find your downloads when they are complete. The files will
then be saved to your hard drive
If
you have any further questions or are cannot find your confirmation e-mail,
please contact customer service.
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